This position is an in-office full-time role that is located in the Mitchell 1 headquarters in San Diego, CA, 92127

• Secure existing customer base through quality processes.
• Work with department lead to develop and implement a retention strategy for each product line.
• Promote and drive a passionate customer driven culture by ensuring a focus on delivery, execution and the customer.
• Secure additional sales to existing customers by adding products to their current location or selling to additional locations controlled by the customer.

• Maintain excellent knowledge of our portfolio of products and services in order to understand customer’s needs.
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.
• Identify opportunities to turn dissatisfied customers into happy, satisfied customers.
• Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.
• Report regularly to department lead on all activities relating to the role.
• Other duties as assigned.

• Minimum of 6 months experience within Mitchell1 support or sales organization.
• Minimum of 1 year customer service experience. Formal customer service training preferred.
• Pro-active approach to process improvement.
• Attention to detail and accuracy.
• Must posses excellent writing, verbal, and organizational skills.
• Ability to communicate effectively with various levels of employees both verbally and in writing.
• Database experience is highly desirable.